A large urban county government called BAZ to audit their communications technology services and end user support model in preparation for migration to a modern phone system.  They knew they needed more detail about their telecom environment but had no idea how much clutter had accumulated in their bills over the 10 years since they had last audited these services.

SOLUTION

We followed our proven audit process to itemize every telecom and data circuit, determined where each was installed, and for what it was used.  The audit identified facilities with significantly more services than needed due to personnel relocations and dozens of abandoned services that were active but not connected to any personnel or facility.  BAZ consultants worked with the county to examine their end user support model to determine the root of the problem. Various departments each had some responsibility for telecom services causing internal silos without clear communication channels. This led to a lack of oversight and waste in their communications technology services.  

OUTCOME

The audit generated a 15% reduction in monthly bills along with a redesigned process to close the gap between the siloed departments and the end users.  These savings helped them be more efficient with taxpayer dollars and set the stage for a successful migration and effective ongoing management of their new telecom platform.